Common purchase queries answered
Orders and Shipping
This is location dependant, but we strive to get it to you in under a week.
Your account will be created upon successful purchase.
If you’ve already ordered and need to change your shipping address, email us as soon as possible.
Orders that have already shipped may incur additional shipping costs.
Otherwise, update your billing or shipping address under My Account
Once your shipping has been organised, you should receive tracking updates from our shipping partner.
No. Your payment method will not be stored by us at all.
Yes, as required by Australian Law, all our pricing includes GST.
Depending on your order, your items may be shipped together or independently.
If you need to swap an item
Returns and Exchanges
You can find our returns policy here, but the upshot is for change-of-mind returns, you have 30 days from the date of delivery to return an item. A 20% restocking fee applies, and return freight is at the customer’s expense. Items must be returned unused, in original packaging, and in a re-saleable condition.
If you receive an incorrect item, please contact us and we will help you get the product you need.
If the order arrives with obvious damage, do not sign for or accept the package.
If the contents of your order is damaged on arrival, please contact us and we will walk you through the process.
We will require video or photographic evidence of the state of the product so we can best assist you.
To get in contact with our fantastic staff, please contact us via the form on our contact us page, or email us at info@thelightingplace.com.au
If you’ve already ordered and need to change your shipping address, email us as soon as possible.
Orders that have already shipped may incur additional shipping costs.
Orders that are less than 24 hours old may be able to be cancelled. Please contact us ASAP via our contact page.
Yes. Items that are out of stock but still in production may be back ordered.
If you are unable to do this through our website, please contact us directly.