Payment Details + T&Cs
Please read carefully when placing your order.
The Lighting Place (ABN: 71 726 403 699)
Can I pay by card?
Yes. All major cards are accepted securely at checkout via Stripe. Stripe is our payment gateway – no account is needed, and your card details are never stored on our servers.
Pay by Bank Transfer (EFT)
If you prefer to pay via bank transfer, select the “Pay by Bank Transfer” option at checkout, or use the details on your emailed invoice. Please include your order number as the payment reference so we can match your payment quickly.
Please allow enough time for the payment to clear (usually 3–5 business days) – orders paid by EFT won’t be dispatched until payment has cleared in our account.
Prices
Prices are subject to change without notice, based on changes in supplier costs, freight/fuel costs, and government legislation regarding taxation and charges to business.
All published prices are inclusive of GST, except where otherwise stated.
Delivery / Freight
Freight is calculated at checkout based on the delivery address, item weight/dimensions, and live carrier rates. Bulk or trade orders may be eligible for discounted freight rates – this may be discussed at the quoting stage.
Delivery time frames vary by product, supplier stock location, and carrier – estimated time frames are shown at checkout and on your order confirmation.
Quotes for Large Custom & Commercial Orders
For large custom or commercial orders, a formal quote may be issued on request, valid for 30 days from the date of issue unless otherwise stated.
A minimum deposit of 50% is payable to confirm and proceed with these orders, with the balance due prior to shipping.
Back-orders
For items on backorder, we will advise expected availability at the time of order. Back-orders require full payment at the time of order, as per our standard checkout process.
Checking Your Order
Please check your order confirmation email and invoice carefully, in particular:
- Delivery address and contact details (including a mobile number, so the carrier can reach you)
- Products, quantities, colours/finishes ordered
- Any custom specifications noted at checkout
Please contact us as soon as possible if anything needs correcting – once an order has been dispatched, changes to the delivery address or contents may not be possible.
Cancellations, Returns & Change of Mind
Orders can generally be cancelled or amended prior to dispatch – please contact us as soon as possible if you need to make a change.
Once an order has been dispatched, our standard returns and warranty policy applies – see our Returns Policy page for more information. This includes your rights under Australian Consumer Law for faulty, damaged, or not-as-described items.
For change-of-mind returns, you have 30 days from the date of delivery to return an item. A 20% restocking fee applies, and return freight is at the customer’s expense. Items must be returned unused, in original packaging, and in a re-saleable condition.
Privacy
The Lighting Place regards customer privacy as an important part of our relationship with our customers. See our full Privacy Policy for details on how we collect, use, and store your personal information.
Miscellaneous
We reserve the right to charge any additional costs incurred as a result of an order, including but not limited to redelivery fees for failed delivery attempts, or return shipping costs for refused / undeliverable orders.
Last updated: 22 July 2026