Privacy Policy

About this Privacy Policy

This Privacy Policy applies to our online store at thelightingplace.com.au, run by The Lighting Place, ABN 71726403699.

We sell lighting, ceiling fans, and related home and electrical products online. The purpose of this policy is to let you know what information we collect when you visit or shop with us, how we use it, and who we share it with.

Personal information collected by us is treated as confidential. Personal information means information relating to an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion provided.

We recognise that your privacy is important, and providing personal information is an act of trust that we take seriously. This policy is intended to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information collected

You can browse our site without providing any personal information. However, if you create an account, place an order, contact us, or subscribe to updates, we may collect:

• Contact and account details – name, email address, phone number, delivery and billing address, and account login details.
• Order information – products purchased, order history, order value, and any notes or correspondence relating to an order.
• Payment information – payment card details are collected and processed directly by our payment processor, Stripe, and are not stored on our servers. See Stripe’s own privacy policy for how they handle this data.
• Communications – any information you provide when contacting us via email, phone, or contact forms, including for product enquiries, freight quotes, or warranty/returns support.

We also automatically collect some information through third-party tools we use to gather analytics to operate and improve the website and plan marketing, even if you don’t provide it directly:

• Technical and usage information – IP address, browser and device type, pages viewed, and general browsing behaviour, collected automatically via Google Analytics and Google Tag Manager.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including arranging freight and delivery
• Manage your account and order history
• Respond to enquiries, warranty claims, and customer support requests
• Send order-related communications (confirmations, shipping updates, invoices)
• Send marketing communications, where you have opted in, which you can unsubscribe from at any time
• Improve our website, product range, and customer experience through aggregated analytics

Meet our legal, accounting, and taxation obligations

Third Parties We Share Information With

We do not sell your personal information. We do share relevant information with trusted third parties as needed to run our business, including:

• Stripe – for secure processing of online payments
• Xero – our accounting platform, used to manage invoicing, financial records, and tax obligations
• Freight and logistics providers – to arrange delivery of your order, we share the delivery details necessary to fulfil your order
• Google Analytics and Google Tag Manager – for website analytics and understanding how visitors use our site
• Email/marketing platforms – if you subscribe to our newsletter or promotions
• Our Suppliers – where required to fulfil, ship, or action a warranty claim on an order
• Government or regulatory bodies – where required by law

Any third party we share information with is only permitted to use it for the purpose we’ve provided it and is expected to keep the shared information secure.